The Trouble With Trust
The Dynamics of Interpersonal Trust Building
Frédérique Six, Lecturer in Governance and Organization, Vrije Universiteit Amsterdam, The Netherlands
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The Trouble with Trust poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations. This book addresses this problem by providing an in-depth, multi-level empirical analysis of the process by which trust builds up and breaks down in the interaction between people within organizations.
Contents: 1. Introduction 2. Foundations for a Theory of Trust Building 3. Methodology 4. Creating a Trust-Enhancing Organizational Context 5. Building Interpersonal Trust 6. Dealing with Trouble 7. Conclusions Appendix A: Research Design Appendix B: Trust-Building Actions References Index